Monthly Archives: February 2013

Customer Faithful's Rick Harris will be making two presentations at the Pfizer Lifelines seminars on March 14th, showcasing some of the techniques and findings from projects undertaken within the Pfizer Lifelines programme since 2010.

With Sir Stuart Rose bringing some M&S management skills to the NHS, we consider whether there are other industry brands who may have something to offer, in driving a greater patient perspective…...

The shocking details of the Mid Staffordshire hospital scandal were already known, of course. But in forming our view on what needs to change to support patients, we were keen the explore the reaction to yesterday's release of the public inquiry, known as the Francis Report.

About the Client Founded in 1972, Crabtree & Evelyn has evolved from a small, family-run business – specializing in fine soaps from around the world...