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  • Who we are
    • Our History
    • Partners & Relationships
  • What we do
    • NEW! Lifelines Integrator – Fresh Insight from Existing Research Studies
    • Our Services
    • Retail
    • Introducing Lifelines Social Landscapes
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    • Introducing Lifelines for Healthcare
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Home WhatWeDo Healthcare

Healthcare

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Healthcare

How To Innovate with Customer Journey Maps

Healthcare

Customer Faithful on TV Broadcast – “Innovation in Healthcare: Medical Research”

Healthcare

Why Net Promoter Score failed its first test in NHS

Healthcare

What hospital failure can teach us about customer service

Healthcare

How does a patient-centric pharmaceutical company behave?

Healthcare

Designing the experience of getting it wrong

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Healthcare

UK asthma care: £1 billion well spent?

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Healthcare

Why Patient Engagement is a goal, not a starting point

1
Healthcare

Surgery Checklists – how a factory taught a surgeon how to...

0
Healthcare

‘Out of Control’ – how asthma patients’ vs. doctors definitions is...

0
Healthcare

Should employers dare to be different by hiring ‘outliers’?

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Healthcare

Why NHS ‘Friends & Family test’ is weak measure of patient...

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Healthcare

Healthcare Innovation Expo 2013 – London

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Healthcare

Aging in America – 2015 Conference

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Healthcare

Why the ‘voice-of-the-patient’ matters so much

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MOST POPULAR

Customer Experience Case Study: Lululemon

Customer Faithful speaking at Customer Experience Summit – Lords Cricket Ground

Has customer journey mapping lost the plot?

NEW EVENT: Customer Experience – Fundamentals Course – LONDON

TREND: How customer experience impacts the ‘Triple Bottom Line’

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