CustomerFaithful

The recommendations and explanations were very practical (no consulting/ techie talk) and therefore it was meaningful. The deliverable has already acted as a great communication tool to a wider audience about areas for us to focus improvement projects.

Rick’s next speaking engagement will be at the Brand Authority Through Talent event in London later this year. His session will focus on The Place of Customer Experience – how to make customer experience feel real, relevant and empowering for employees, as well as driving customer and brand loyalty.

Customer Faithful delivered the three things we needed most – a richness of detail about our customers needs, the ability to distill it into simple, clear recommendations for the brand. Top quality work.

About the Client Founded in 1972, Crabtree & Evelyn has evolved from a small, family-run business – specializing in fine soaps from around the world – to an international company, best known and respected for its original fragrances, luxurious toiletries and gifts. Crabtree & Evelyn operates over 200 retail stores and 8,500 wholesale accounts globally. [...]