Rick Harris – Customer Experience Designer
Rick is Owner and Managing Director of Customer Faithful and is the architect of customer experience design and customer loyalty techniques within the business.
Rick has spent his life studying customers – what motivates them, what frustrates them, what makes them behave they way they do – both as individuals and in crowds. For over 20 years, Rick has helped businesses and organisations to understand their customers, enabling them to plan and improve their customer offer.
His experience spans a wide range of industry sectors and international markets, with a particular focus on retail consumers and healthcare services.
Related articles:
- A short film on customer experience with Rick Harris We have just published a short film on customer experience featuring Rick Harris by film maker Nic Askew. You can watch the trailer here and find the full 4-minutes documentary...
- Engaging With Europe’s Changing Consumers – Paris This month, Rick was in Paris to address leading CEOs from the direct selling industry at Seldia's Spring Conference 2011....
- Rachel O’Sullivan Rachel's expertise in digital marketing and communications dates back more than a decade to her work at broadcaster Channel 4. Since then, her passion and intuition for building brands has...
