Archives customer service experience volcano insurance banking crisis loyalty advocacy wellington school
Staying Faithful in a Crisis – Lessons from a Volcano Blog, Insight - 5:56 pm Staying Faithful in a Crisis – Lessons from a Volcano

Who would have thought a few months ago that an unpronounceable volcano in Iceland could have caused so much disruption around the world? For some, the closure of British airspace was welcome, allowing them to enjoy an extended holiday or simply some peace and quiet under the flightpath. But for many, it was the cause [...]