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9:20 am
Pet Insurance Renewal
My annual pet insurance renewal rolled around again this week. As always, the monthly payments have risen again, as my two moggies get older and their risk factor increases. I understand that, but it still makes me feel like a captive customer – I dare not cancel my rarely-used policy in case something terrible (and [...]
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Insight
2:54 pm
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Healthcare
2:55 pm
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Retail
2:57 pm
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How To Make Net Promoter Score Work – A Practical Guide to Measuring Advocacy
5:22 pm
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5 Steps To Growing Loyalty: What to Ask and How to Benefit
4:01 pm
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Klout or How (not) to measure Influence
4:43 pm
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Insight
2:54 pm
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Healthcare
2:55 pm
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Retail
2:57 pm
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Getting the best from Customer Service Apps
5:53 pm
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How does a patient-centric pharmaceutical company behave?
2:16 pm
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IBM survey calls for more individual approach to customer insight
1:22 pm
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Liam Consorte: Great post. The problem of presenting product info...
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RFI D Protect: Great article Rick – it’s a story that’s been wait...
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Andrew Blackman: Hi Rick Nice post! I agree that the customer expe...
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