Tags Posts tagged with "NHS"

Tag: NHS

Asthma, and its associated care, has been under intense scrutiny in the media lately. Such attention is warranted, given that £1.1 billion is spent...

Customer Faithful's Rick Harris will be making two presentations at the Pfizer Lifelines seminars on March 14th, showcasing some of the techniques and findings from projects undertaken within the Pfizer Lifelines programme since 2010.

Recent research commissioned by the Department of Health was seeking to identify the best single ‘overarching’ question to ask patients and service users about their experiences of healthcare. But using NPS has proven to be confusing for patients. We explain how and where to get the best out of NPS.

Customer Faithful's Rick Harris will be making two presentations at the Pfizer Lifelines seminars on March 14th, showcasing some of the techniques and findings from projects undertaken within the Pfizer Lifelines programme since 2010.

With Sir Stuart Rose bringing some M&S management skills to the NHS, we consider whether there are other industry brands who may have something to offer, in driving a greater patient perspective…...

The shocking details of the Mid Staffordshire hospital scandal were already known, of course. But in forming our view on what needs to change to support patients, we were keen the explore the reaction to yesterday's release of the public inquiry, known as the Francis Report.

The much discussed NPS-style 'Friends & Family' question is being introduced by the NHS in April 2013. But will this survey be asked at the right time in the patient experience? And how narrowly should their experience be framed?

The UK's Health Bill is once again paused for another round of consultation. But whilst much of the discussion surrounds GP commissioning, we believe an even more fundamental issue is gathering momentum - that of integrated health and social care.

In recent years, the NHS has made efforts to engage and involve patients in their own healthcare. But whilst such attempts at forums are well meaning, are groups such as 'citizen councils' an appropriate or even effective channel to engage the general public?

Recent feedback analysis of NHS services in the UK found that patients prefer being treated at private hospitals for NHS treatment. Not surprised? You might be, when you read what patients said REALLY made a difference.......