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Recent research commissioned by the Department of Health was seeking to identify the best single ‘overarching’ question to ask patients and service users about their experiences of healthcare. But using NPS has proven to be confusing for patients. We explain how and where to get the best out of NPS.
The shocking details of the Mid Staffordshire hospital scandal were already known, of course. But in forming our view on what needs to change to support patients, we were keen the explore the reaction to yesterday's release of the public inquiry, known as the Francis Report.
The much discussed NPS-style 'Friends & Family' question is being introduced by the NHS in April 2013. But will this survey be asked at the right time in the patient experience? And how narrowly should their experience be framed?
The UK's Health Bill is once again paused for another round of consultation. But whilst much of the discussion surrounds GP commissioning, we believe an even more fundamental issue is gathering momentum - that of integrated health and social care.
In recent years, the NHS has made efforts to engage and involve patients in their own healthcare. But whilst such attempts at forums are well meaning, are groups such as 'citizen councils' an appropriate or even effective channel to engage the general public?
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