CustomerFaithful

In recent years, the NHS has made efforts to engage and involve patients in their own healthcare.
But whilst such attempts at forums are well meaning, are groups such as ‘citizen councils’ an appropriate or even effective channel to engage the general public?

Last month’s Health Service Journal (26th August) highlighted the work of the NHS Institute for Innovation and Improvement, specifically in regard to experience based design (EBD). In short, EBD is about capturing healthcare information from patients, carers and staff, and seeking to co-create improvements from it as a collaborative team. Whilst the NHS Institute itself [...]