CustomerFaithful

In a world where pharmaceutical companies traditionally focus on patient compliance with their medication regimes, how would a patient-centric model pay for itself? And how would we recognise its existence in a drug company’s behaviour?

Customer Faithful has been elected as a full member of the British Healthcare Business Intelligence Association (BHBIA).
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In a busy deadline-driven world of operational efficiency, how do industry leaders find the time and motivation to build truly world-class organisations? Perhaps the answer lies not at the end of a rainbow but in the tail-end of a bell curve……

This article shows how a doctor adapted the risk management techniques of aircraft-maker Boeing to improve the patient outcomes in his operating theatre. Read on to learn how checklists can improve the consistency and quality of any product or service.

We’re delighted to welcome Liz, who will join our team supporting projects in healthcare.
In addition to her practical fieldwork experience in consumer research, Liz brings a specialism in Psychology, holding a first class degree from Birkbeck College, London.

The UK’s Health Bill is once again paused for another round of consultation.
But whilst much of the discussion surrounds GP commissioning, we believe an even more fundamental issue is gathering momentum – that of integrated health and social care.

Recent feedback analysis of NHS services in the UK found that patients prefer being treated at private hospitals for NHS treatment. Not surprised? You might be, when you read what patients said REALLY made a difference…….

Explore video accounts, narrated by the individuals themselves, which provide a valuable insight into their lives, the challenges they face and their strength and resolve to change the image of mental health.

A new report from the NHS Confederation outlines how important a component the patient experience is in the overall delivery of high quality care within hospitals.

Statistics showing the trend towards hospital birth is undeniable. In the 1960s, 1 in 3 births in the UK took place in the home, whereas today the figure is close to 1 in 40. But what factors – social, cultural and economic – are at work here, and how is an ‘ideal birth outcome’ defined?