Tags Posts tagged with "patient experience"

Tag: patient experience

ABSTRACT: In this article Rick Harris - Founder of research-led experience agency Customer Faithful - argues that pharmaceutical industry labels such as “beyond the...

In a study published in the British Medical Journal (BMJ) last month, a team led from Kings College London explored the use of 48...

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It's nearly thirty years since the Picker Institute developed the principles of patient centred care, which have since become the cornerstone for structuring patient engagement in both...

Recent research commissioned by the Department of Health was seeking to identify the best single ‘overarching’ question to ask patients and service users about their experiences of healthcare. But using NPS has proven to be confusing for patients. We explain how and where to get the best out of NPS.

Customer Faithful is conducting a new UK research study about multiple myeloma. Our objective is to gain a better understanding of patients’ needs, which...

Customer Faithful's Managing Director, Rick Harris will be speaking at this years' American Society on Aging (ASA) Conference, in Chicago, Ill. (23-27 March).

The much discussed NPS-style 'Friends & Family' question is being introduced by the NHS in April 2013. But will this survey be asked at the right time in the patient experience? And how narrowly should their experience be framed?

Perhaps the most consistent finding we see in our work with patients is the lack of 'joined-up' healthcare - the reality that the experience patients want is often very different from the "care pathway" that individual healthcare providers offer. So what can be done?

In a world where pharmaceutical companies traditionally focus on patient compliance with their medication regimes, how would a patient-centric model pay for itself? And how would we recognise its existence in a drug company’s behaviour?

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