CustomerFaithful

In a world where pharmaceutical companies traditionally focus on patient compliance with their medication regimes, how would a patient-centric model pay for itself? And how would we recognise its existence in a drug company’s behaviour?

Customer Faithful has been elected as a full member of the British Healthcare Business Intelligence Association (BHBIA).
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We’re delighted to welcome Liz, who will join our team supporting projects in healthcare.
In addition to her practical fieldwork experience in consumer research, Liz brings a specialism in Psychology, holding a first class degree from Birkbeck College, London.

The UK’s Health Bill is once again paused for another round of consultation.
But whilst much of the discussion surrounds GP commissioning, we believe an even more fundamental issue is gathering momentum – that of integrated health and social care.

In recent years, the NHS has made efforts to engage and involve patients in their own healthcare.
But whilst such attempts at forums are well meaning, are groups such as ‘citizen councils’ an appropriate or even effective channel to engage the general public?

Recent feedback analysis of NHS services in the UK found that patients prefer being treated at private hospitals for NHS treatment. Not surprised? You might be, when you read what patients said REALLY made a difference…….

Explore video accounts, narrated by the individuals themselves, which provide a valuable insight into their lives, the challenges they face and their strength and resolve to change the image of mental health.

Last month’s Health Service Journal (26th August) highlighted the work of the NHS Institute for Innovation and Improvement, specifically in regard to experience based design (EBD). In short, EBD is about capturing healthcare information from patients, carers and staff, and seeking to co-create improvements from it as a collaborative team. Whilst the NHS Institute itself [...]