CustomerFaithful

The UK’s Health Bill is once again paused for another round of consultation.
But whilst much of the discussion surrounds GP commissioning, we believe an even more fundamental issue is gathering momentum – that of integrated health and social care.

Last month’s Health Service Journal (26th August) highlighted the work of the NHS Institute for Innovation and Improvement, specifically in regard to experience based design (EBD). In short, EBD is about capturing healthcare information from patients, carers and staff, and seeking to co-create improvements from it as a collaborative team. Whilst the NHS Institute itself [...]