The Future of Consumer Protection – Switzerland


Last month, Customer Faithful’s Managing Director, Rick Harris, was delighted to attend the expert, interdisciplinary workshop “The Future of Consumer Protection” held in Thun, Switzerland – February 2011

The workshop was organized by the Research Center for Information Law at the University of St. Gallen ( in collaboration with the Berkman Center for Internet & Society at Harvard University (, and was part of an ongoing transatlantic research co-operation.

The mission for this small, invitation-only workshop was to gain a deeper conceptual and practical understanding of consumer protection, as it faces new challenges and opportunities in the digitally networked information age.

Whilst the detailed outputs from the workshop must remain confidential, we were both challenged and inspired by the quality of debate. In particular, there was an open-minded resolve to seek to “un-learn” those preconceived ideas of consumer protection which underlie past and present consumer protection schemes and regulation.

In the attempts to “re-learn” the needs and requirements for European consumer protection in the future, we hope that our own insights regarding patterns of consumer behavior helped to contribute to learning at the event, both for the individuals attending and the organizations they represent.

From our own perspective here at Customer Faithful, the event was a great success and has helped us sharpen our focus on the importance of consumer protection, as described by customers themselves. This will be a target area of further research for us in supporting our clients during 2011.

Further reading: click here