Our clients:

Clients Pfizer Who we work for
Pfizer – global pharmaceutical company
Developing a series of patient-centred insight programmes, using life stories and individual accounts of healthcare to support a greater understanding of those living with conditions such as dementia, arthritis, atrial fibrillation and cancer.
 
 
 
 

Clients Argos Who we work for
Argos – iconic UK catalogue and multichannel retailer
Across a range of projects, we have developed customer experience and journey maps, focussing on home delivery and furniture, and enabling improvements across all trading channels.
 
 
 
 

Clients CTE Who we work for
Crabtree & Evelyn – global skincare brand and gift retailer
In 2009, we created a consumer-led brand strategy for repositioning C&E to attract a wider and more engaged customer audience. Since then, we have further supported the business in consumer insight programmes, updating its understanding of customer needs in line with market changes.
 
 
 
 

clients circle Who we work for
Circle – provider of sheltered housing, care & support services for around 300,000 people across the UK
We are currently developing a customer experience programme, capturing insight from all of Circle’s partners and providers. Our insight will offer Circle in-depth visibility of their customers’ needs and support the creation of thriving communities and better life chances.
 
 

Clients QVC Who we work for
QVC – the world’s leading TV retailer
Developed a customer experience engagement workshop, tailored to enable team leaders to build customer loyalty through ‘customer listening’ within their departments. Successfully deployed across the senior management team of over 100 employees.
 
 
 

Clients WDF Who we work for
World Duty Free – UK’s largest airport retailer, including London Heathrow and Gatwick
Designed and delivered a customer insight study, identifying the current role and future opportunities for duty free shopping in the lives of Business and Leisure travelers.
 
 
 
 

clients seldia Who we work for
 
SELDIA is Europe’s leading Direct Selling Association, representing 27 countries across Europe and beyond
During 2010 and 2011, we have provided consumer and market insight for SELDIA (formerly known as FEDSA), forecasting consumer trends for post-recession Europe, and how to plan for their impact.