Our clients:

Crabtree & Evelyn – global skincare brand and gift retailer
Created a brand strategy for repositioning C&E to attract a wider and more engaged customer audience. The strategy was validated by consumer research in 2009 and is being implemented globally.

Pfizer – global pharmaceutical company
Developing a series of insight programmes, highlighting the value of how personal accounts of patient healthcare can be used to support the needs of those living with conditions such as dementia, arthritis and haemophilia.

 
 
 
 
 
 

QVC – the world’s leading TV retailer
Developed a customer experience engagement workshop, tailored to enable team leaders to build customer loyalty through ‘customer listening’ within their departments. Successfully deployed across the senior management team of over 100 employees.

Argos – iconic UK catalogue and multichannel retailer
Currently working on customer experience design across all aspects of the business.

 
 
 
 
 
 

FEDSA – European Direct Selling Association, representing 32 countries across the Continent
During 2010 and 2011, we have provided insight for FEDSA and its members, forecasting consumer trends for post-recession Europe, and how to plan for their arrival.
 
 
 
 
 
 
 
 

World Duty Free – UK’s largest airport retailer, including London Heathrow and Gatwick
Designed and delivered a customer insight study, identifying the current role and future opportunities for duty free shopping in the lives of Business and Leisure travelers.