Rick Harris – Owner & Managing Director, Customer Faithful – is an experienced and inspirational keynote speaker for conferences and internal events. Often provocative, always lively and well-researched, his presentations are both thought-provoking and designed for practical application.

You can view Rick’s most recent presentation here.

rick speaking Speaking engagements

Rick speaks across a range of topics, specialising in customer experience, loyalty, consumer trends and innovative research. Due to time commitments, his speaking engagements are primarily in UK and Europe, and he can be contacted at rick@customerfaithful.com

A true leader in bringing fresh and innovative approaches to understanding how customers experience brands.

Rick scans the landscape for current intelligence from comparable industries and creates a session that compels teams to reach new heights. Learnings are not passive but oriented toward outcomes, change and action. Highly recommended if you’re serious about raising the bar.

[Rick is...] Clearly somebody who knew his business about customer experience, how to improve your website from a consumers’ point of view and make the most of what you have to engage your niche market.

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Our recent speaking engagements:

Customer Faithful at WFDSA Regional Conference – Istanbul Blog, Insight, News, Retail, Speaking - 05. Oct, 2011 Customer Faithful at WFDSA Regional Conference – Istanbul

Customer Faithful’s Rick Harris was a speaker at this month’s WFDSA regional conference “East Meets West” in Istanbul, Turkey. The conference brought together experts from government, consumer groups, academia and the direct selling industry across the EMEA region.
Brand Authority Through Talent Management – London Blog, Clients, News, Speaking - 28. Apr, 2011 Brand Authority Through Talent Management – London

Rick’s next speaking engagement will be at the Brand Authority Through Talent event in London later this year. His session will focus on The Place of Customer Experience – how to make customer experience feel real, relevant and empowering for employees, as well as driving customer and brand loyalty.
Engaging With Europe’s Changing Consumers – Paris Blog, Insight, News, Retail, Speaking - 23. Mar, 2011 Engaging With Europe’s Changing Consumers – Paris

This month, Rick was in Paris to address leading CEOs from the direct selling industry at Seldia’s Spring Conference 2011.
The Future of Consumer Protection – Switzerland Blog, Healthcare, Insight, News, Retail, Speaking - 04. Mar, 2011 The Future of Consumer Protection – Switzerland

Last month, Customer Faithful’s Managing Director, Rick Harris, was delighted to attend the expert interdisciplinary workshop “The Future of Consumer Protection” held in Thun, Switzerland – February 2011.
Our Presentation at the IIA Conference for Online Traders – Dublin Blog, News, Retail, Speaking - 12. Oct, 2010 Our Presentation at the IIA Conference for Online Traders – Dublin

In October 2010, Rick Harris was a lead speaker, exploring how to improve loyalty and conversion for etailers. Find out more.
Consumer Day 2010 – Leuven, Belgium Blog, Speaking - 26. Mar, 2010 Consumer Day 2010 – Leuven, Belgium

The Consumer Day 2010 conference explored the opportunities and challenges faced by consumers and businesses in tomorrow’s retail market.  It brought together decision-makers of the European institutions, business and consumer stakeholders and academics to discuss how future European retail markets could and should be regulated. Rick Harris, Customer Faithful’s Managing Director, opened the conference with a [...]