Rick will be speaking at the event Brand Authority Through Talent: 6 innovative talent strategies to create exceptional customer and brand loyalty in London later this year. The half-day event is specifically for brand-led companies looking to create exceptional customer loyalty through innovative people strategies. Rick's session will focus on The Place of Customer Experience: "how to make customer experience feel real, relevant and empowering for employees" and will draw upon case-studies both from Customer Faithful's own client work as well as broader best-in-class examples.

If you're interested in attending Brand Authority Through Talent, it takes place at The London Transport Museum on June 9th and will be hosted by Channel 4’s Secret Millionaire, Gordon McAlpine (full details below)

Other expert sessions include:

• The Vital I’s: ideas, investment and individuals: the key to achieving brand and business success
• Words, visuals and film that change behaviour: How to lift your brand off the page for your people with exceptional, easy to deliver communication.
• Brand led Recruitment: how online talent acquisition is transforming brand-led recruitment strategies- examples of how leading UK brands are implementing brand led online recruitment strategies that deliver results
• Leveraging the High Performance Model: How to determine what makes people outstanding delivering your brand and develop hundreds to deliver it the same way.

Update July 2011: watch the presentation:

http://www.youtube.com/watch?v=DdSE8Yj7Ch0

http://www.youtube.com/watch?v=XfeggPQs8Gw

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Brand Authority Through Talent: 6 innovative talent strategies to create exceptional customer and brand loyalty

Date: 9th June 2011

Time: 8.30am – 12.30pm

Location: London Transport Museum, Covent Garden Piazza, London WC2E 7BB