“We would like to express our thanks and appreciation to you for leading and facilitating this Consumer Brand Insights project, and for your tremendous support, patience and professionalism. It was a great pleasure working with you. We look forward to opportunities to touch base with you again for future brand insights and development projects.” General Manager - Crabtree & Evelyn (2012 customer insight programme)

“Customer Faithful delivered the three things we needed most – a richness of detail about our customers needs, the ability to distill it into simple, clear recommendations for the brand, and a commitment to making the strategy work across our global business. Even against a challenging timeline, Customer Faithful came in on-time, on-budget and went the extra mile for us, to ensure we got the desired result. Top quality work.”

Catie Callender - Chief Operating Officer at Crabtree & Evelyn (2010 customer insight programme)