Customer Faithful's Founder Rick Harris appeared in the TV broadcast "Innovation in Healthcare: Medical Research", which focused on patient-centricity within the healthcare sector, as well as solutions to enable a better healthcare service to patients. Watch the programme here.

Along with other contributors including Creative Medical Research, and Prescient Healthcare Group, Rick explored some of the challenges and rewards in undertaking patient-centric qualitative research, and highlighted how the discipline is changing in the digital age.

The 30-minute programme was first broadcast on Sky (channel 189), on Sunday 30^th October at 10:30am, and be repeated on Sunday 27^th November at 10:30am.