Customer Faithful's Rick Harris will be speaking at this year's Customer Experience Summit in London. The event on October 19th is designed to showcase inspiring case-studies and sharing best practices to improve the way companies drive business success through customer insights and intelligence.

Rick will be presenting alongside established industry leaders such as Marks & Spencer, Swiss Re, Go-Ahead.com, World Pay, Mölnlycke Health Care and many more.

Rick's presentation will highlight Customer Faithful's immersive customer experience techniques, using its project work conducted for Ordnance Survey (OS) as a case-study. Drawing upon its Lifelines™ methodology, Rick will show how analysing people's map use ‘in-the-moment’ reinvented the OS Explorer maps that are sold today.

For more information about this event and how to attend, click here.

Or simply contact us to find out more at info@customerfaithful.com