Who we are

Customer Faithful is founded on a collective of people who are passionate about understanding customers.
Our focus is in supporting a wide range of companies across different industries deal with the same core issue – how it feels to be their customer and what can be done to improve it.

Based in the UK, our clients range from multinational corporations to privately-run businesses and member-only organisations. We are proud to work with many of our clients on an on-going basis, and we’re happy to arrange for a personal testimonial of our work if required.

Customer Faithful is led by Rick Harris – almost a ‘veteran’ of the UK customer experience scene now, and still as passionate as ever about the importance and value of seeing businesses through the eyes of its customers.

Rick Harris, owner of Customer Faithful, explains why customer experience matters:

Customer Faithful – Why customer experience matters from Rick Harris on Vimeo.

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The Customer Faithful team:

More About Customer Faithful Illustrations Blog, News, People - 23. Nov, 2011 More About Customer Faithful Illustrations

Since our website refresh earlier this year, we’ve had many positive comments about the illustrations that adorn our homepage, with some folks asking to see more of this work. Of course, we’re happy to oblige, by introducing Peter Mac…….
Customer Faithful achieves its ‘green’ travel target Blog, News, People - 10. Oct, 2011 Customer Faithful achieves its ‘green’ travel target

It’s a little over a year ago that Customer Faithful signed up to 1010, a campaign with the goal of reducing carbon emissions by 10 per cent in 2010. So – read on to find out how we did !
Katie Wallace Blog, News, People - 25. Sep, 2011 Katie Wallace

Katie is a specialist in communications and brand strategy, having worked both with and for blue-chips for over a decade. Her marketing expertise across a range of consumer and industrial sectors brings a fantastic set of business skills to Customer Faithful.

Liz Poulson Blog, News, People - 25. Sep, 2011 Liz Poulson

We’re delighted to welcome Liz, who will join our team supporting projects in healthcare.
In addition to her practical fieldwork experience in consumer research, Liz brings a specialism in Psychology, holding a first class degree from Birkbeck College, London.

Tony Welch Blog, News, People - 18. Feb, 2011 Tony Welch

Tony Welch joins Customer Faithful’s growing network of customer specialists, bringing a breadth of experience across public sector, financial services, transport and retail sectors.
Richard Wheeler Blog, People - 30. Oct, 2010 Richard Wheeler

Customer Faithful’s team now includes the talents of Richard Wheeler – best known for his work on leadership development, with business schools in the US and Europe. Read more about what Richard brings to our insight and communication capabilities….
Andrea Ingrisch Blog, People - 30. Oct, 2010 Andrea Ingrisch

Meet Andrea Ingrisch, now supporting Customer Faithful’s healthcare projects in Germany and UK.
Rachel O’Sullivan Blog, People - 09. Oct, 2010 Rachel O’Sullivan

Rachel’s expertise in digital marketing and communications dates back more than a decade to her work at broadcaster Channel 4. Since then, her passion and intuition for building brands has inspired consumers and organisations alike, both in the UK and internationally.
Anna Heickmann People - 06. Oct, 2010 Anna Heickmann

Anna is one of Customer Faithful’s most versatile individuals, and has the ability to ‘connect’ with any generation. Within healthcare, she has worked with doctors through to individuals with cancer, coma patients, elderly, children and adolescents.
Rick Harris People - 06. Oct, 2008 Rick Harris

Rick is Owner and Managing Director of Customer Faithful and is the architect of customer experience design and customer loyalty techniques within the business.