Our Partners & Relationships

Customer Faithful may be small and beautifully formed, but we also access a wide range of agencies and professions through our business network.

Alongside our core team, we have great relationships with specialists who add to our expertise in particular areas. These include capabilities such as technology, film & visual arts, creative design and communication. We also partner with individual researchers and niche agencies worldwide to give us a breadth of language skills and geographical scale across the globe. This approach enables us to custom-build each client project with individuals and companies that have simply wowed us with their skill, imagination and passion.

We are proud to have worked with them, and openly list them here, by way of recommendation, either alongside us or in their own right.

Ancona + Associates
Tom Ancona’s US-based experience design agency is the best we’ve seen for capturing and celebrating the heritage of a brand, to ensure its authority for the future, both on and off-line.

Creative Leap
Our pick of the UK’s top 10 brand and communications agencies , especially for visual identity and brand positioning.

Greenfield Television
Outstanding video production team, with extensive experience in the creation and use of new media, incl. DVD, 3D animation, video for web, or content for company intranets.

Intrepid
Our preferred market research consultancy, with a specialism in innovation workshops, ethnographic and social media analytics

Nic Askew
A genuinely unique film-maker, Nic has a rare gift for capturing the soul of an individual or an organization , laid bare in beautiful, black-and-white short films.

Vybrant
This consultancy has an inspiring philosophy of making people more valuable. That incorporates a wide range of services to bring about positive change in an organisation, but I especially like that their method is based on sound connective research and scientific evidence about behavioural change. Not guesswork.

Sheba Cassini – contact us for details at rick@customerfaithful.com
Sheba is almost our resident visualization cartoonist, with a speed and imagination that is perfect for brainstorming workshops, innovation sessions and fun communication !

Dorothy Bisbee – contact us for details at rick@customerfaithful.com
Dorothy was Rick’s personal coach during the conception of Customer Faithful. During those formative months in 2009, her guidance in establishing values, prioritisation and goal-setting was invaluable.

Insight Homepage, Sector - 03. Sep, 2010 Insight

Insight Explore our commitment to in-depth insight, from micro-analysis to macro trends. Read more…

Healthcare Homepage, Sector - 03. Sep, 2010 Healthcare

Healthcare We specialise in improving healthcare design, based on patients’ own experiences. Read more…

Retail Homepage, Sector - 03. Sep, 2010 Retail

Retail Our work helps retailers to create distinctive, branded customers experiences. Read more…

Newspaper Tablet Editions – Reaching Out or Locking In? Blog, Insight, News - 17. Jan, 2012 Newspaper Tablet Editions – Reaching Out or Locking In?

As more people choose mobile devices to be their primary source of news and information, we explore the pro’s and cons of using newspaper tablet editions. And from our experience, we think some publishers are missing a trick…..

Ways for marketers to beat the downturn Blog, Insight, News, Retail, Toolbox - 12. Jan, 2012 Ways for marketers to beat the downturn

What do you do when your tried-and-tested marketing techniques aren’t as effective in today’s economy? Start by staying positive – here’s how some of those negative trends can have silver linings if your mindset allows you to see them..

What Mary Portas didn’t suggest for Britain’s High Streets… Blog, News, Retail - 21. Dec, 2011 What Mary Portas didn’t suggest for Britain’s High Streets…

Last week saw the much-awaited report by retail guru Mary Portas, offering ways to reinvigorate Britain’s ailing High Streets. Aside from a few small gems, we felt it missed a Big Idea, so we have one of our own to share instead…..

Watching Gen Y shop for Christmas – 5 Lessons Blog, Insight, Retail - 09. Dec, 2011 Watching Gen Y shop for Christmas – 5 Lessons

Regular visitors to this site will know that we have a particular interest in Gen Y or the Millennial Generation, so we’ve been out in the run-up to Christmas, watching them shop, both in High Streets and malls, as well as on-line. What have we learned? Here are 5 clues to attracting Gen Y shoppers……..

3 Tips For A Winning App Blog, Insight, Retail, Toolbox - 03. Dec, 2011 3 Tips For A Winning App

Smartphone apps continue to expand on a whole variety of platforms.
But what makes an app really stick? By this we mean an app that earns its keep long-term and becomes a part of your life. We offer 3 tips for anyone building an app…..

More About Customer Faithful Illustrations Blog, News, People - 23. Nov, 2011 More About Customer Faithful Illustrations

Since our website refresh earlier this year, we’ve had many positive comments about the illustrations that adorn our homepage, with some folks asking to see more of this work. Of course, we’re happy to oblige, by introducing Peter Mac…….

Building a Mindset of Being Better Blog, Healthcare, Insight - 31. Oct, 2011 Building a Mindset of Being Better

In a busy deadline-driven world of operational efficiency, how do industry leaders find the time and motivation to build truly world-class organisations? Perhaps the answer lies not at the end of a rainbow but in the tail-end of a bell curve……

Surgery Checklists – how a factory taught a surgeon how to save lives Blog, Healthcare, Insight, Toolbox - 11. Oct, 2011 Surgery Checklists – how a factory taught a surgeon how to save lives

This article shows how a doctor adapted the risk management techniques of aircraft-maker Boeing to improve the patient outcomes in his operating theatre. Read on to learn how checklists can improve the consistency and quality of any product or service.

Customer Faithful achieves its ‘green’ travel target Blog, News, People - 10. Oct, 2011 Customer Faithful achieves its ‘green’ travel target

It’s a little over a year ago that Customer Faithful signed up to 1010, a campaign with the goal of reducing carbon emissions by 10 per cent in 2010. So – read on to find out how we did !

UK bookshops need to re-think their customer experience Blog, Retail - 05. Oct, 2011 UK bookshops need to re-think their customer experience

This week, figures showed as many as 25% of Britain’s bookshops have closed in the last six years.
Coupled with a similar decline in new store openings, this represents an alarming decline. So who’s to blame, and what’s to be done to restore the appeal of the UK bookshop?