This opinion piece from Customer Faithful founder Rick Harris explores the potential for AI in healthcare to include supporting healthcare professionals in improving their empathic skills to recognise patient feelings and emotions. Far from threatening the role of clinician, AI can help time-pressured HCPs to rediscover their ‘human touch’.
Read MoreThe NICE Highly Specialized Technologies (HST) appraisal is the gatekeeper for whether innovative treatments for ultra-rare diseases are approved in England. But does this process support patient access to new drugs as effectively and fairly as it should? Is this article, we weigh the balance of how well the NICE submission process is working for payers, providers, patients and those that care for them.
Read MoreBack in April 2020, in the early days of the pandemic, I got together with colleague Dr. Gill Stevens to discuss what we could do together to support small businesses facing dramatic Covid-19 restrictions to their usual business operation. What we eventually created was an offering to develop creative confidence in employees and business cultures.
Read MoreIt’s nearly two years since I wrote this blogpost, after attending a huge healthcare conference in Barcelona. (remember those, pre-Covid?) Now these events are all online of course, and yet my biggest takeout from that echo-ey conference venue is still what I experience at digital versions in 2020/21.
Why is what I described then - the (unintended) marginalisation of patient voices - still happening?
Read MoreAs part of Customer Faithful’s ongoing research work in oncology patient experience, we caught up with our former intern Georgina Powell - just graduated in biomedical science from Imperial College London. Having spent time working with the National Institute for Health Research’s oncology clinical trials team, we were keen to learn from her direct experience, and commissioned her to write a series of articles.
In this first blog, she explores how well clinical trials can claim to being truly patient centric.
Read MoreIn this 30-min podcast, recorded in the summer of 2018, patient experience researcher Rick Harris and corporate anthropologist Andi Simon discuss the principles and practicalities of seeking out the wisdom of patients and caregivers in a truly person-centric way.
This podcast is important listening for organisations involved in either the design or delivery of healthcare. If you’re interested in what patient-centricity should really be about, as defined by patients, this podcast is for you!
Read MoreBrand-new Customer Faithful workshop, on May 15th in Cambridge, UK. It's built to help pharma and bio-tech organisations create patient-centric research that can drive stakeholder engagement within advocacy groups and HCPs.
Read MoreIndustry labels such as “beyond the pill” are not helping Big Pharma to understand what matters to the people living with healthcare issues,Instead, it is actually reinforcing a view of seeing a person as a patient.
Read MoreA recent study shows that 57% of cancer drug use showed no benefits for either survival or quality of life. But who's actually defining what 'benefit' includes?
Read MoreHere's an infographic, showing Customer Faithful's development of patient experience through the years.
Read More5.4 million people in the UK have asthma - it's one of the nation's most common health issues, requiring significant NHS funding. But is it money well spent?
Read MoreCustomer Faithful's Founder Rick Harris will appear in the TV broadcast "Innovation in Healthcare: Medical Research", focusing on patient-centricity.
Read MoreCustomer Faithful's Rick Harris will be making two presentations at the Pfizer Lifelines seminars on March 14th, showcasing some of the techniques and findings from projects undertaken within the Pfizer Lifelines programme since 2010.
Read MoreThe principle of patient-centred care may seem obvious, but in fast-paced healthcare settings, they can still be overlooked. It's time to learn to listen again.
Read MoreWhen designing new products & services based on a customer journey map, organisations need to look beyond customer ideas and focus instead on the job to be done
Read MorePatient engagement drives better health outcomes. But where does engagement begin? Instead of starting with health literacy, begin with the life of the patient.
Read MorePatient engagement has been a healthcare buzzword for years now. But are doctors and patients even on the same page? This asthma case study suggests not.
Read MoreCustomer Faithful's Rick Harris will be making two presentations at the Pfizer Lifelines seminars on March 14th, showcasing some of the techniques and findings from projects undertaken within the Pfizer Lifelines programme since 2010.
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