These colour-coded tables are way more than just a comparison report - they're simple, actionable, shareable and even compelling! Here's our beginner's guide.
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Employee surveys are more commonplace than ever. And with so much of this survey activity moving online, it's never been easier to run a survey, contribute your views, and analyse the findings. Yet despite this, a staggering 87% of employees worldwide are still not engaged at work. This blogpost provides some essential tips for making employee surveys a route to success, and not just part of the problem….
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As customer experience specialists, we came at the challenge of creating motivated employees from a whole different perspective. And we broke the mold.
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Zara is still on a roll – global turnover figures released today from its parent Inditex are €16.7bn, up from €15.9bn last year. So what makes them so special? And what can we learn from them?
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Customer experience (CX) dogma has drilled companies into engineering their products and services for consistency. But what about their people? Could or should firms ''dare to be different' and hire employees outside of their usual profile?
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