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Tag: business ethics
We know how hard it is as a small business to set up proper GDPR compliance - it took us months to achieve it!...
In this blogpost, we attempt a working definition of what a ‘Random Act of Kindness’ is, and provide some examples and structure for how they can be used effectively.
Customer experience (CX) dogma has drilled companies into engineering their products and services for consistency. But what about their people? Could or should firms ''dare to be different' and hire employees outside of their usual profile?
CEX has been steadily gaining acceptance as an indicator of commercial profitability. But does a customer actually include a company's ethical behaviour in their assessment of personal experience? In this article, we explore the theory and reality, and come up with a bottom line of our own.