Tags Posts tagged with "business ethics"

Tag: business ethics

In this blogpost, we attempt a working definition of what a ‘Random Act of Kindness’ is, and provide some examples and structure for how they can be used effectively.

Customer experience (CX) dogma has drilled companies into engineering their products and services for consistency. But what about their people? Could or should firms ''dare to be different' and hire employees outside of their usual profile?

CEX has been steadily gaining acceptance as an indicator of commercial profitability. But does a customer actually include a company's ethical behaviour in their assessment of personal experience? In this article, we explore the theory and reality, and come up with a bottom line of our own.

After having two of its beauty adverts banned in Britain by the Advertising Standards Agency (ASA) for being 'misleading', how should cosmetic giant L'Oreal have responded? And was their reaction in either their own best interests, or their customers?