CustomerFaithful

Despite Barclays ‘contactless’ credit card fraud issues last week, providers would have you believe that wave ‘n’ pay cards are the way forward. We disgree. There’s a far more profound problem with wave ‘n’ pay, which is easily solved but isn’t going away yet…

After having two of its beauty adverts banned in Britain by the Advertising Standards Agency (ASA) for being ‘misleading’, how should cosmetic giant L’Oreal have responded? And was their reaction in either their own best interests, or their customers?

Regulation is often seen as synonymous with ‘red tape’, and getting in the way of economic growth. But it can have a positive role, providing an opportunity for firms to demonstrate responsible brand values and behaviours to its customers.

Last month, Customer Faithful’s Managing Director, Rick Harris, was delighted to attend the expert interdisciplinary workshop “The Future of Consumer Protection” held in Thun, Switzerland – February 2011.

UK Government telecom regulator Ofcom is unhappy with the way internet service providers (ISPs) are advertising broadband speeds, finding them to be not typical of what consumers actually receive.
We explore the impact, the pros and cons of promising customers more than they might get.