Tags Posts tagged with "employee engagement"

Tag: employee engagement

In an earlier post on breaking out of the standard formulas of employee engagement, we described why it's so important to capture individual grassroots feedback...

We’re relatively new to the field of employee engagement. Instead, our background is customer experience (CX), and that means we come at the challenge...

Zara is still on a roll – global turnover figures released today from its parent Inditex are €16.7bn, up from €15.9bn last year. So what makes them so special? And what can we learn from them?

Customer experience (CX) dogma has drilled companies into engineering their products and services for consistency. But what about their people? Could or should firms ''dare to be different' and hire employees outside of their usual profile?