Tags Posts tagged with "social media"

Tag: social media

NEW PRODUCT RELEASE - Since their release in 2010, Customer Faithful's popular Lifelines™ research studies have become known for their innovative use of conversational techniques, uncovering experiences and...

Everyone gets the concept of ‘customer journey’ now – the steps that people take in finding, choosing, buying and living with a product or service. But do customers really act out these journey steps in such a single-minded and linear way? We think customer journey mapping is about to get a radical shake-up....