Turning Insight into Action.
Customer Faithful is a multi-disciplinary research consultancy, dedicated to highlighting unmet need in customer, patient and employee experience.
With team backgrounds in customer experience, clinical psychology and data analysis, we all bring the same level of focus - making qualitative research as accessible as possible, and delivering valuable project outcomes that are easy to apply. We typically deploy design thinking principles, ensuring that our work in anchored in customer centric insight and open to creative ideas with ‘game changer’ potential.
Whether we are bringing light to the customer experience of a major high street brand, representing a patient’s truth in the boardroom or the reality of employee experience, our goal is to provide real-world evidence that improve lives.
Patient Experience
Patient experience is our speciality. Our work with patients and caregivers uncovers the day-to-day reality of living with health challenges, and delivers qualitative research you can trust.
Customer Experience
Our in-depth techniques of customer attitude, feelings and behaviours give clients the edge over their competitors, in understanding the voice-of-the-customer and how to respond.
Employee Engagement
We conduct employee engagement research to create a happy and productive workforce. From front line teams to the Board, we’ll find the insight you need to transform your teams.
This opinion piece from Customer Faithful founder Rick Harris explores the potential for AI in healthcare to include supporting healthcare professionals in improving their empathic skills to recognise patient feelings and emotions. Far from threatening the role of clinician, AI can help time-pressured HCPs to rediscover their ‘human touch’.