Rare Disease = Rare Approach

Having conducted patient experience research in rare diseases for over 20 years, we’ve found it to be one of the most complex of all healthcare landscapes. We also know that for our clients, success in rare disease outcomes requires not just in-depth patient insight but the ability to apply it - to overcome regulatory access challenges, develop HTA submissions, HCP awareness & education, create community engagement​ through advocacy - all in engaging and creative ways underpinned by real world evidence.

It’s the sheer breadth and scale of this rare disease challenge that has led Customer Faithful to collaborate with a range of other specialist agencies, equally dedicated to achieving success in rare disease treatment and support.

n=1 collective of rare disease agencies
 

Introducing n=1: The Rare Disease Collective

If you’ve worked with Customer Faithful before, you’ll know that patient experience is our specialty. We firmly believe that the voice of the patient should underpin how health treatment and care is developed.

We continue to work independently as a research provider, exploring the narratives and real-world experience of patients and caregivers to uncover the day-to-day reality of living with health challenges and deliver qualitative research you can trust. 

With n=1, our clients can now leverage this insight more efficiently and effectively than ever, linking into our collective of experts
at the right time. This offers significant time and cost saving benefits for our clients, whilst retaining the quality and experience they expect. Clients can access n=1 capabilities flexibly and quickly, removing the delays of getting new agencies on-boarded and up-to-speed.

Our n=1 partners are also part of the Omnicom Group, enabling us to extend our experience of navigating unique access and value landscapes across geographies, to gain maximum value from patient insight findings across markets.

Our Rare Disease Principles - DNA

Across each member of n=1, we adhere to our principles of DNA - connecting with the communities that come together to support each other and rally behind to make ​life with a rare disease better.​ And it’s about ensuring every brand and organisation ​
we partner with, is guided by, and represents the voice ​of these individuals and communities.

We are thrilled to be a part of n=1 - it’s something we have been seeking for a long time and have finally been able to help establish. Come and find out more at https://www.n-equals-1.com or just email rick@customerfaithful.com.