Our Clients

Developing a series of patient-centred insight programmes, using life stories and individual accounts of healthcare to support a greater understanding of those living with conditions such as dementia, arthritis, atrial fibrillation and cancer.

Across a range of projects, we have developed customer experience and journey maps, focussing on home delivery and furniture, and enabling improvements across all trading channels.

We developed a customer experience engagement workshop, tailored to enable team leaders to build customer loyalty through ‘customer listening’ within their departments. Successfully deployed across the senior management team of over 100 employees.

Ingeus created an employee engagement programme, starting with a company-wide insight survey, focus groups and interviews. Recommendations from this project have been successfully implemented into a leadership skills programme, communications plan and redesign of employee rewards and recognition.

We have supported a range of patient-centric insight studies for Teva, including patient support programmes for those living with chronic migraine and severe asthma. Our research spanned a number of methodologies across major European markets and the USA.

We conducted in–depth research programme to understand what consumers wanted to achieve from mapping products and services in the future and identify unmet needs. The work successfully identified products for prototyping as well as a new consumer segmentation for the leisure consumer.

Working with Myeloma UK, we deployed our Lifelines and Lifelines Social Landscapes methodology to help Amgen explore the lived experience of people with multiple myeloma.

Designed and delivered a customer insight study, identifying the current role and future opportunities for duty free shopping in the lives of Business and Leisure travelers.

We created a consumer-led brand strategy for repositioning C&E to attract a wider and more engaged customer audience. Since then, we have further supported the business in consumer insight programmes, updating its understanding of customers in line with market changes.

We supported Scudamore's in the design and delivery of a customer experience induction & training programme for all employees. We also provided ongoing support for brand differentiation, marketing and employee engagement.

We supported the development of initiatives to increase patient engagement, through more integrated care provision across the Trust and its partners.

We developed a customer experience programme, capturing insight from all of Circle’s partners and providers. Our insight provided Circle in-depth visibility of their customers’ needs and support the creation of thriving communities and enhancing life chances.