These colour-coded tables are way more than just a comparison report - they're simple, actionable, shareable and even compelling! Here's our beginner's guide.
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In this blog, employee and customer experience researcher Rick Harris explores some of the attractions and challenges of the digital workplace. In particular, he suggests solutions for how to embrace digital efficiency without losing the personal connection of trust across employees, customers and brand communication.
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In this 60-min webinar, recorded in October 2018, employee experience researcher Rick Harris and brand engagement specialist Carrie Bedingfield explore some of the tensions and possibilities of employees being true to themselves and to their company brand values.
This podcast is important listening for organisations involved in creating a strong, loyal culture without risking dogma or losing personal authenticity of their employees.
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Employee engagement surveys have come of age. They have huge potential for helping organisations to listen to their employees and become a better place to work. But not all the insight from surveys is easy to work with. This article provides practical guidance for analysing and acting on employee comments.
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Employee surveys are more commonplace than ever. And with so much of this survey activity moving online, it's never been easier to run a survey, contribute your views, and analyse the findings. Yet despite this, a staggering 87% of employees worldwide are still not engaged at work. This blogpost provides some essential tips for making employee surveys a route to success, and not just part of the problem….
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Great employee engagement is not just about enabling them to deliver consistent performance. It's also about empowering them to be their best self too.
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I had an interesting lesson today, delivered by Virgin East Coast. They taught me that like customer service, a conscious lack of service takes conscious effort
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As customer experience specialists, we came at the challenge of creating motivated employees from a whole different perspective. And we broke the mold.
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Employee engagement has become a hot topic in recent years. And with good reason, given the positive outcomes it can deliver. But how does a firm get started?
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We believe that almost all businesses have the raw talent in their employees to deliver a branded experience – and it’s the job of the company to unlock that potential. In seeking to achieve this, we recommend 3 simple rules to help engage employees into ‘living the brand’.
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Rick's next speaking engagement will be at the Brand Authority Through Talent event in London later this year. His session will focus on The Place of Customer Experience - how to make customer experience feel real, relevant and empowering for employees, as well as driving customer and brand loyalty.
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