Crabtree & Evelyn testimonial

“We would like to express our thanks and appreciation to you for leading and facilitating this Consumer Brand Insights project, and for your tremendous support, patience and professionalism. It was a great pleasure working with you. We look forward to opportunities to touch base with you again for future brand insights and development projects.” General Manager - Crabtree & Evelyn (2012 customer insight programme)

“Customer Faithful delivered the three things we needed most – a richness of detail about our customers needs, the ability to distill it into simple, clear recommendations for the brand, and a commitment to making the strategy work across our global business. Even against a challenging timeline, Customer Faithful came in on-time, on-budget and went the extra mile for us, to ensure we got the desired result. Top quality work.”

Catie Callender - Chief Operating Officer at Crabtree & Evelyn (2010 customer insight programme)