What We Say

Posts tagged proposition

Customer Service is evolving. No longer a single department, now organisations are developing their customer experience, embedding service in the whole proposition for all customers. So what does this mean for the future of customer service?

Customer ExperienceRick HarrisMarch 19, 2013customer service loyalty experience relationship NPS, proposition

When Company Values promise but don’t deliver…..

The true test of a set of company values is not whether they are bland and boring, or snappy and sexy. The test is in whether they are delivered. It’s how the values are put into actions that define the true spirit of a company.

Customer ExperienceRick HarrisNovember 16, 2010company values, CSR, customer, customer loyalty, customer service loyalty experience relationship NPS, first impressions, proposition, responsibility, value