How an organisation can make a great New Year's First Impression

In the first of a short series of customer experience design blogs, I'm going to address a old favourite for this time of year - the Resolution. But with a twist. It's a challenge to set a New Year's First Impression. This blog is a short guide to why it's important and how to get started.

Customer ExperienceRick HarrisJanuary 14, 2018first impressions, patient perspective, welcomeComment

Brand Strategy & Positioning

Customer Faithful takes customers’ needs and interprets how brand strategy and positioning can reflect them.

ToolboxRick HarrisJanuary 14, 2014brand, welcomeComment

Customer Experience Research

Many organisations recognise the value of customer experience but struggle to capture it accurately. Our Lifelines™ methodology provides exactly how to do this.

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